How does the laundry delivery service work?

Our laundry delivery service involves picking up your dirty laundry from your preferred location, cleaning it according to your specifications, and then delivering the clean, folded laundry back to you. To use our service, simply schedule a pickup and delivery time on our website, and we'll take care of the rest.

What types of laundry do you accept?

We accept all types of laundry, including regular clothing, bedding, towels, and delicate items. However, we kindly request that you separate your laundry into different bags according to their care instructions (e.g., whites, colors, and delicates) before pickup.

How much does it cost?

We charge a flat fee of $1.95 per pound of dry laundry. After we pick up your order we bring it back into our facility and weigh it. You will receive a message from us with your estimated charges based on the dry weight.

What is your turnaround time?

Usually we turn your order around in 24 hours. Sometimes due to a large number of orders, it may take up to 48 hours to fully process your order. Also, if you have items that have to be hang dried it may take longer to fully dry those items.

How do I communicate any special instructions for my laundry?

When scheduling your pickup, you'll have the opportunity to include any special instructions for your laundry, such as specific stain treatments, fabric softener preferences, or folding requests. Our team will review and follow these instructions to ensure your laundry is cared for according to your preferences.

What should I place my laundry in before you pick it up?

It is basically up to you! We will pick it up in bags or laundry baskets or any other suitable container.

Do I have to be home for a pick-up or delivery

You do not have to be home for a pick-up or delivery. In this case, simply designate your pick up time as 'I will leave outside' and we will take it from there. You can use the notes section to specify the exact location of the laundry.

Can I track the status of my laundry order?

Yes, you can track the status of your laundry order through our website. Simply log in to your account and view your current order to see its progress, from pickup to washing and delivery. You will also recieve certain text messages on your phone informing you about the status of your order.

What kind of detergents do you use? Can I give you my preference?

By default we use Tide and Downy to clean you clothes. You can always let us know your prefernces via the notes section when you place your order. We can use unscented detergents if you prefer. Just let us know!

Do you have a minimum order requirements?

Our minimum order requirement is $30.00. And we pick-up and deliver for FREE!

How do you ensure the quality of your laundry service?

We take great pride in providing high-quality laundry services to our customers. Our team of experienced professionals follows strict guidelines for washing, drying, and folding your laundry, ensuring that your items are returned clean, fresh, and damage-free. If you're ever dissatisfied with the quality of our service, please contact our customer service team to discuss your concerns.

What if my clothing is damaged or lost during the laundry process?

We treat every customer's laundry with the utmost care and attention. However, if you believe that an item has been damaged or lost during the laundry process, please contact our customer service team as soon as possible. We will investigate the issue and, if necessary, provide compensation according to our policies. Our goal is to ensure your satisfaction with our service.

Are your laundry facilities eco-friendly?

Yes, we prioritize sustainability and eco-friendly practices in our laundry facilities. We use energy-efficient machines, environmentally-friendly detergents, and water-conserving processes to minimize our environmental impact while still providing high-quality laundry services.

Can I make changes to my pickup or delivery time after scheduling?

If you need to make changes to your scheduled pickup or delivery time, simply log into your account, find your scheduled order and make any necessary changes

Can I cancel my order?

You can cancel your order up until it has been picked-up. Just click on the scheduled order in you Dashboard and cancel it from there.

Do you offer any discounts or promotions for your laundry delivery service?

Yes, we frequently offer discounts and promotions for our laundry delivery services. Be sure to check our website or subscribe to our newsletter to stay updated on the latest deals and special offers.

Can I set up a recurring pickup and delivery schedule?

Yes, you can set up a recurring pickup and delivery schedule to make our laundry delivery service even more convenient. Simply select the "recurring schedule" option when scheduling your appointment and choose the frequency that best suits your needs (e.g., weekly or bi-weekly). We'll automatically schedule your future pickups and deliveries accordingly.

How do you handle customer privacy and security?

Your privacy and security are important to us. We take great care in handling your personal information and laundry. Our team members undergo background checks and follow strict protocols to ensure the confidentiality and safety of your belongings. Additionally, our website and mobile app use secure encryption technologies to protect your payment and personal information.

Do you offer commercial laundry services?

Yes, in addition to our residential laundry delivery service, we also offer commercial laundry services for businesses such as hotels, restaurants, salons, and gyms. Please contact our customer service team to discuss your specific needs and receive a customized quote.

Can I request hypoallergenic or fragrance-free detergents?

Yes, we understand that some customers may have sensitivities or preferences for certain types of detergents. When scheduling your pickup, you can specify your preference for hypoallergenic or fragrance-free detergents, and we will accommodate your request.

What is your service area?

Our laundry delivery service currently operates within a specific service area. You can find a detailed map of our coverage area on our website. If you are unsure whether we service your location, please contact our customer service team for assistance.

Do you offer gift cards or referral bonuses?

Yes, we have a referral program that rewards you with account credit for each new customer you refer to our laundry delivery service. Details on how to participate can be found on our website.

Can I request air-drying or hang-drying for specific items?

Yes, we understand that certain garments or fabrics may require air-drying or hang-drying. When scheduling your pickup, you can include special instructions for specific items that need to be air-dried or hang-dried, and our team will follow these instructions to ensure the proper care of your garments.

Do you provide services for clothing alterations or repairs?

While our primary focus is on laundry and dry cleaning, we do offer basic alterations and repairs for an additional fee. Please contact our customer service team to discuss your specific needs and obtain a quote for these services.

How do you handle garments with unique care instructions or delicate fabrics?

Our team of experienced laundry professionals is trained to handle a wide range of fabrics and care instructions. When scheduling your pickup, please include any specific care instructions or concerns in the special instructions section, and our team will take the necessary precautions to ensure the proper handling of your garments.

Do you offer bulk laundry services for large families or group events?

Yes, we are equipped to handle bulk laundry orders for large families or group events such as weddings, conferences, or retreats. Please contact our customer service team to discuss the details of your event and receive a customized quote for our bulk laundry services.

Can I choose my preferred laundry detergent or fabric softener brand?

We offer a selection of high-quality laundry detergents and fabric softeners, including well-known brands and eco-friendly options. When scheduling your pickup, you can specify your preferred brand of detergent or fabric softener, and our team will use it for your laundry order.

Do you offer a satisfaction guarantee?

Your satisfaction is our top priority, and we strive to provide the highest quality laundry delivery service possible. If you are not completely satisfied with our service, please contact our customer service team to discuss your concerns. We will do our best to address any issues and ensure your satisfaction with our service.

How can I provide feedback or suggestions for improving your service?

We welcome and appreciate feedback from our customers as it helps us continually improve our laundry delivery service. If you have any feedback, suggestions, or concerns, please feel free to contact our customer service team or submit your comments through our website or app.

Are there any items you do not accept for laundry service?

While we strive to accommodate a wide range of laundry items, there are certain items we cannot process, such as hazardous materials, items with large metal components, or items that may pose a risk to our team or equipment. If you are unsure whether we can process a particular item, please contact our customer service team for clarification.